Shipping and Delivery

Made with care, just for you.

Our Critter Chatter merchandise is made to order. Each item is created especially for you after your purchase, so please allow time for production before shipping.

Processing and Delivery Times

Most orders require approximately 2–7 business days for production, followed by an estimated 2–5 business days for standard shipping within the United States.

We recommend allowing approximately 1–3 weeks from the date of purchase for delivery.

Alaska, Hawaii & U.S. Territories: Deliveries to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take an additional 7–12 business days beyond standard shipping estimates. Tracking availability may also vary by destination and shipping provider.

These timeframes are estimates rather than guarantees. Production times, carrier delays, holidays, and other circumstances may occasionally affect delivery.

Shipping Rates

Standard shipping is $4.95 per order for eligible U.S. destinations.

Enjoy free standard shipping on orders of $50 or more with code FREESHIP50 at checkout.

Multiple Items and Shipments

Because our merchandise is produced by specialized printing partners, items purchased together may ship separately and arrive on different dates.

You will not be charged additional shipping fees simply because your order arrives in multiple packages.

Tracking Your Order

Tracking information is generally available once your merchandise ships. If you have questions about your order or need assistance locating a shipment, please contact us.

Holiday Orders

During the busy holiday season, production and shipping may take longer than usual. If you're purchasing a gift for Christmas or another special occasion, we encourage you to order as early as possible.

While we make every effort to provide accurate delivery estimates, arrival by a specific holiday or date cannot be guaranteed. We appreciate your understanding as our printing and shipping partners work to fulfill orders during this busy season.

Shipping Delays or Address Changes

If you notice an error in your shipping address, please contact us as soon as possible. Once production begins or an order has shipped, changes may not be possible.

If your order is delayed beyond the expected timeframe, reach out to us so we can help investigate.

Services and Digital Products

Our services, including virtual animal communication sessions, as well as digital gift certificates and other electronically delivered products, do not require physical shipping. No shipping charges apply to these offerings.