Privacy Policy

Effective Date: November 8, 2026

Critter Chatter Animal Communication Services LLC, doing business as Critter Chatter (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how information is collected, used, and shared when you visit our website, contact us, book a service, purchase a gift certificate, or order merchandise.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information: Names, email addresses, telephone numbers, and information submitted through contact or booking forms.

  • Service information: Details voluntarily shared about animal companions, appointments, and service requests.

  • Purchase information: Billing and shipping details, products purchased, transaction records, and information needed to process orders or gift certificates.

  • Gift recipient information: Contact or delivery information supplied when purchasing or arranging gift certificates.

  • Website activity: Information about browsers, devices, IP addresses, website visits, and interactions collected through website analytics and cookies.

  • Voluntary submissions: Information provided through newsletter forms, quizzes, or other interactive website features.

How We Use Your Information

We use personal information to:

  • Respond to questions and provide requested services.

  • Schedule and administer animal communication sessions and Reiki add-ons.

  • Process purchases, deliver gift certificates, and fulfill merchandise orders.

  • Provide order confirmations, shipping updates, and customer support.

  • Operate, maintain, and improve our website.

  • Maintain necessary business records and comply with legal obligations.

  • Send promotional communications when you have chosen to subscribe.

Third-Party Services

We use third-party providers to help operate our website and fulfill purchases.

These include:

  • Squarespace: Website hosting, online commerce, forms, and analytics.

  • Stripe: Payment processing.

  • Printify: Print-on-demand merchandise production and fulfillment, including its printing partners.

  • Shipping carriers: Delivery of merchandise orders.

Relevant customer information is shared with these providers as needed to process payments, deliver services, fulfill orders, and operate our business. These providers may process information under their own applicable privacy policies and service agreements.

Cookies and Website Analytics

Our website uses cookies and similar technologies. Essential cookies help the website function properly, while optional cookies support analytics and other features.

Visitors can accept, decline, or manage optional cookie preferences through our website's cookie banner. A Cookie Preferences control also allows visitors to revisit their choices.

Squarespace restricts certain non-essential cookies until visitors provide consent. Some third-party integrations may use additional technologies subject to their own privacy practices.

Email Communications

We may send emails related to purchases, appointments, gift certificates, and customer service.

We may also offer optional newsletter subscriptions and promotional communications. Marketing subscriptions are separate from information required to complete a purchase or appointment.

Recipients of marketing emails may unsubscribe using the instructions provided in those messages or contact us to request removal.

Information Retention and Security

We retain information as reasonably necessary to provide services, manage purchases, maintain business records, meet legal requirements, and resolve customer concerns.

We take reasonable precautions when handling personal information and use established service providers for website operations and payment processing. However, no method of electronic storage or transmission is completely secure.

Your Privacy Choices

You may contact us with questions about information we hold or to request access, correction, or deletion, where applicable.

We will review requests in accordance with applicable privacy laws and any necessary legal or recordkeeping obligations.

You may also manage optional website cookies through the Cookie Preferences control.

External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites we do not control. We encourage visitors to review those sites' privacy policies.

Changes to This Policy

We may update this Privacy Policy as our services, merchandise offerings, website features, or legal obligations change. Updates will be posted on this page with a revised date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact Critter Chatter through our Contact Page.