Merchandise Returns and Refunds
We're here to help if something isn't right with your order.
At Critter Chatter, we want you to be happy with your purchase. Because our merchandise is made to order, our return and exchange process works a little differently from that of a traditional retail store.
Please review the information below before placing your order.
Returns and Exchanges
Each Critter Chatter merchandise item is made specifically after an order is placed. For this reason, we generally cannot accept returns or exchanges for changes of mind, personal preferences, or incorrectly selected items.
We encourage you to review product descriptions, sizes, and other details carefully before purchasing.
If your order arrives damaged, defective, or incorrect, however, we're happy to help resolve the issue.
Damaged, Defective, or Incorrect Items
If something arrives damaged or isn't what you ordered, please contact us within 14 days of delivery.
When contacting us, please include:
Your order number
A brief description of the issue
Clear photographs of the item and the problem, if possible
We'll review the issue and work with our fulfillment partners to arrange an appropriate replacement or refund.
Please don't return an item unless we've specifically asked you to do so.
If your purchase was intended as a gift and an issue wasn't discovered until later, please reach out. We'll review the circumstances and do our best to help.
Order Cancellations and Changes
If you need to cancel or modify an order, please contact us as soon as possible.
Because production begins shortly after an order is placed, cancellations and changes are generally only possible before the order enters production.
Once production has begun, we generally cannot cancel or modify an order, except where required by applicable law.
Missing or Delayed Shipments
If your order hasn't arrived within the expected delivery timeframe, please contact us so we can investigate.
We'll work with our shipping and fulfillment partners to determine what happened and identify an appropriate resolution.
If we are unable to ship your order within the applicable promised timeframe, we'll notify you of the delay and provide the cancellation and refund options required by law.
Please see our Shipping & Delivery Policy for additional information about estimated delivery times.
Shipping Address Errors
Please double-check your shipping address before placing an order.
If you discover an error, contact us immediately. We'll do our best to correct it before your order ships, although changes may not always be possible once production or fulfillment has begun.
Additional costs may apply when an incorrect or incomplete address results in a failed delivery or requires a replacement shipment.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
The time required for the funds to appear in your account depends on your bank or payment provider.
Services and Digital Products
This policy applies exclusively to physical merchandise purchased through the Critter Chatter shop.
It does not apply to animal communication sessions, Animal Reiki (energy healing) services, digital gift certificates, or other digital products. For questions about cancellations or refunds related to these offerings, please contact us.
Questions or Concerns?
If you have any questions about your order or need assistance with a purchase, please contact Critter Chatter through our website.
We appreciate your support of our small business and want every Critter Chatter purchase to be a positive experience.